Faqs

Frequently Asked Questions & Terms of Sale

  1. SHIPPING AND RETURNS
  2. CHOCOLATE CREATIONS, SHELF LIFE AND ALLERGENS
  3. RETAIL/WHOLESALE REQUESTS

1. SHIPPING AND RETURNS

I chose Ground shipping, but my shipping was upgraded to FedEx 2Day® or FedEx Standard Overnight®. Why did it upgrade my shipping?
If your order is shipping to a warm location, then the shipping was upgraded to make sure your chocolate does not become compromised before it arrives to you.
Can FedEx leave the package without a signature?
It is always up to the discretion of the driver, but you can add a note to the package that requests FedEx to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well.
What is your return policy?
Chocolate creations are perishable items and all orders are final sale. We do not accept return shipments. If you are unsatisfied in any way with any of our perishable products, please contact our customer service department and we will do anything we can to make your experience with Chocolatines a pleasant one!
Do you ship internationally?
We can ship internationally. Please call us at 224-653-2700 for a shipping quote or to place an international order.

2. CHOCOLATE CREATIONS, SHELF LIFE AND ALLERGENS

Can I mix and match truffles?
Yes, you can create a custom assortment of truffles in a 4, 9 or 16-piece box by contacting our expert team at 224-653-2700.
Where are these beautiful creations made?
All chocolate truffles and chocolate-covered fruit, nuts, bacon and flowers are made in our chocolate boutique in Schaumburg, home of Woodfield Mall, in the suburbs of Chicago.
Are descriptions of the truffles included in the truffle boxes?
Yes, each truffle box is shipped with a candy map, which tells you which truffles are included in each expertly-wrapped box.
What is the shelf life of Chocolatines’ chocolate creations?
Our truffle collections have a shelf life of 14 days and should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. Our Little Luxuries collection remain fresh for up to one month.
Are all of your truffles hand made?
Yes, Chocolatines crafts each piece of chocolate and chocolate-covered desserts by hand. We do use special equipment to help us enrobe and temper the chocolate for a beautiful presentation.
Do your products have partially hydrogenated fats, oils or trans fats?
No, we use all-natural ingredients, which means no hydrogenated or partially hydrogenated fats or oils. Our creations contain no artificial colors, flavors, additives (such as paraffin) or preservatives.
I had a truffle collection that I do not see on your website anymore. Where did it go?
We have seasonal collections that are available during specific months due to the seasonal ingredients we use in the truffles.
What allergens are contained in your products?
Because all of our products are all made in the same facility, they may contain traces of peanuts, tree nuts, milk proteins and shellfish.
Do you have any Kosher products?
Not at this time, but check back frequently, as we are always updating our product lines!
Do you have any vegan products?
Not at this time, but check back frequently, as we are always updating our product lines!

3. RETAIL/WHOLESALE REQUESTS

How do I place a retail/wholesale order for my retail store?
Please contact Chocolatines at 224-653-2700 to reach our sales department.